KEVIN GEORGE ONESKO

31 Lande Way Yountville, CA 94599-1441

k.onesko<@>sbcglobal.net Home: 707-944-0199

www.onesko.com

DREAM JOB

IT position utilizing my customer service skills, IT/Web security skills

Train PC users on best practices; setup, configure, and troubleshoot PCs as well as security best practices

SKILLS

Administrative/Management

· Detail oriented, organized

· Purchasing/Inventory

· Collections

· Office setup and reorganization

· Maintained supply/stock inventory; FAX and photocopy equipment

· Processed mutual funds rejected trades, account adjustments, new account requests, and account record changes

· Scheduling

· Accounting

· Managed bank teller staff

· 10-key by touch; type up to 50 wpm

Computer

· Web design including domain management, content, graphics, logo and coding

· PC and printer setup, configuration, preventive maintenance, refurbishing, and networking

· PC application and hardware troubleshooting and best practices

· Copiers, scanners, printers, modems, and various peripheral configurations

· Navigation and setup of DUN/LAN, peer-to-peer LAN, and DOS networking

· Installation, administration, and configuration of off-the-shelf, client, and gaming software; browser helper application; and chat software

· Macintosh, Windows, DOS, and PDA

· Windows 95, 98, 2000, XP, Vista Excel, Word, Outlook, Explorer, Netscape, FTP, Adobe Photoshop and Illustrator, and database programs

Customer Service

· Heavy phone brokerage account inquiries and research

· Food service and beverage preparation

· Credit inquiries and inbound calls

· Returns, account inquiries, payment processing

· On-call service

· Sold bank products in house and off site

Training

· Extensive client and staff training in wide variety of computer venues

· Increased sales by training and developing staff in product knowledge and service skills

· Officer teller and area trainer for 7 Bank of America branches

EXPERIENCE

INERTIA BEVERAGE GROUP, Napa, CA (2006-2011)

Client Support and Services www.inertiabev.com

VERNON R. BARTLE, CPA, Hayward, CA (2005-2011)

Web/PC Administrator www.bartlecpa.com

TRIDECS CORPORATION, Hayward, CA (2004 – 2005)

Purchasing Agent/Web Administrator www.tridecs.com

ONE STOP ENGINEERING, INC., Hayward, CA (2003 – 2011)

Web/PC Administrator www.onestopengineering.com http://www.advancedledproducts.com

ILM TOOL, INC. AND PBY PLASTICS, INC., Hayward, CA (2001 – 2005)

Web/PC Consultant www.ilmtool.com www.pbyplastics.com

LIGHTRIX, San Leandro, CA (2002)

Collections and Customer Service

CAFÉ ETC, Castro Valley, CA (2001 – 2002)

Internet Cafe

FRANKLIN-TEMPLETON INVESTMENTS, San Mateo, CA (1998 – 2000)

Networking Associate

THE CANTINA MEXICAN RESTAURANT, Santa Rosa, CA (1992 – 1997)

Bartender and Shift Manager

TONY ROMA’S RESTAURANT, Santa Rosa, CA (1989 – 1993)

Bartender, Server and Shift Manager

BANK OF AMERICA NT & SA, San Mateo, CA (1980 – 1987)

Customer Service and Sales Representative

VOLUNTEER WORK

Forever Midnight: Created and maintained independent film web site with some multimedia (1998)

University of AZ Cooperative Extension: Internet Masters of Gardening: Assisted staff with educating master gardeners assigned to updating web site and converting archived newsletters to PDF (1998)

County Wide AKC Canine Obedience, Santa Rosa : Assisted trainers and dog owners with obedience classes (1996)

EDUCATION AND TRAINING

· Microsoft Word & Outlook, Franklin-Templeton In-house Training (2000)

· Chemistry Coursework, Santa Rosa Junior College (1990)

· Physical Sciences Coursework, College of San Mateo (1989)

· Xerox Professional Skills III, B of A Sales Course (1985)

· Small Business Management, ROP (1984)